Grandma-Centered Care: What Healthcare Leaders Need to Remember
There’s a photo on my desk of my grandmother — my “Nunny and me” laughing hysterically. It sits there to remind me of something the industry occasionally forgets: the person at the center of everything we do looks a lot like someone’s grandmother. After 25 years in healthcare leadership and a nearly $4B Medicare enterprise, here’s what I know about closing the gap between policy intent and lived experience.
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