Leadership · Medicare · Patient Experience
Grandma-Centered Care: What Healthcare Leaders Need to Remember
There’s a photo on my desk of my grandmother — my “Nunny” — laughing in a car, sun in her hair, completely herself. Not a patient. Not a diagnosis. Not a member ID number in a claims system. That photo has traveled with me through 25 years of healthcare leadership, through boardrooms and budget cycles, through quality turnarounds and AI deployments…
Angela L. Perri · August 2026 · 8 min read
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